Refund policy
RETURNS & REFUND POLICY
Last Updated: February 1, 2025
1. Equipment Returns
Eligibility
- Returns accepted within 14 days of delivery
- Items must be:
• Unopened and in original packaging
• In resalable condition
• Include all original accessories and documentation
• Have original proof of purchase
Process
1. Contact us to initiate return
2. Receive Return Authorization (RA) number
3. Package item securely with RA number clearly marked
4. Return shipping to manufacturer's specified address
Non-Returnable Items
- Custom-ordered equipment
- Opened software or digital products
- Special order items
- Items marked as final sale
- Used or installed equipment
2. Refunds
Processing
- Refunds issued within 14 days of return approval
- Original payment method will be used
- Processing time: 3-5 business days for credit cards
- Bank transfers may take 5-7 business days
Refund Amounts
- Full product price if unopened and in original condition
- 15% restocking fee may apply for opened items
- Original shipping costs non-refundable
- Return shipping costs borne by customer unless item arrived damaged
3. Damaged or Faulty Items
On Delivery
- Inspect all items upon delivery
- Document any damage with photos
- Report within 24 hours of receipt
- We'll arrange collection and replacement
Manufacturing Faults
- Report within 30 days of delivery
- Provide detailed fault description and photos
- We'll coordinate with manufacturer for repair/replacement
- No restocking fee for faulty items
4. Consultation Services
Cancellation
- Free cancellation up to 48 hours before scheduled consultation
- 50% charge for cancellations within 48 hours
- Full charge for no-shows or same-day cancellations
Service Guarantees
- PriorityLink membership can be cancelled with 30 days notice
- Pro-rata refund for unused membership periods
- Design services covered by satisfaction guarantee
5. Installation Services
Cancellation
- Full refund if cancelled 7 days before scheduled installation
- 50% charge if cancelled within 7 days
- Custom installations subject to materials costs if cancelled after procurement
6. Exceptions
We may make exceptions to this policy:
- For loyal customers
- In extraordinary circumstances
- At management discretion
- For documented delivery issues
7. Contact Us
For returns and refunds:
- Email: help@avt.technology
- Phone: 01535 280 372
- Response within 1 business day