Terms of service
TERMS OF SERVICE
Last Updated: February 1, 2025
1. Agreement to Terms
By accessing or using Audio Visual Technologies Ltd ("we," "our," or "us") website, products, or services, you agree to these Terms of Service. If you disagree with any part, please do not use our services.
2. Services Description
We provide:
- AV consultancy services
- Equipment sales
- PriorityLink support membership
- System design services
- Installation services
- Disco Bathrooms solutions
- Singa Karaoke solutions
3. Account Registration
To access certain services, you must:
- Provide accurate information
- Maintain current contact details
- Keep login credentials secure
- Notify us of unauthorized access
- Be authorized to act on behalf of your business
4. Ordering and Payment
Equipment Orders
- Prices are in GBP and exclude VAT
- Orders subject to availability from manufacturers
- Payment required before order processing
- We reserve the right to refuse orders
- Pricing errors may void orders
Consultation Services
- Fees payable as per agreed schedule
- Cancellation terms apply
- Travel expenses charged separately
- Payment terms: 30 days from invoice
5. PriorityLink Membership
Members agree to:
- Monthly/annual subscription terms
- Minimum contract period
- Service level agreement terms
- Fair usage policy
- Designated contact procedures
6. Intellectual Property
We retain rights to:
- System designs
- Technical documentation
- Project plans
- Custom solutions
- Brand materials
7. Client Obligations
You agree to:
- Provide accurate information
- Grant necessary access for services
- Comply with safety requirements
- Meet payment terms
- Maintain equipment properly
8. Liability Limitations
We are not liable for:
- Indirect or consequential losses
- Business interruption
- Third-party equipment failures
- Force majeure events
- Damages exceeding service fees
Maximum liability limited to:
- Service fees paid
- Equipment purchase price
- Insurance coverage limits
9. Warranty and Disclaimer
We warrant:
- Professional service delivery
- Industry standard compliance
- Manufacturer warranty pass-through
- Workmanship quality
We don't warrant:
- Uninterrupted service
- Third-party products
- Unauthorized modifications
- Misuse or neglect
10. Termination
We may terminate services for:
- Payment default
- Terms violation
- False information
- Illegal activities
- Business cessation
11. Confidentiality
Both parties agree to:
- Protect confidential information
- Limit information sharing
- Secure data storage
- Return/destroy information
- Report breaches
12. Dispute Resolution
Disputes handled through:
- Direct negotiation
- Mediation
- UK courts if necessary
- English law applies
13. Changes to Terms
We reserve the right to:
- Modify these terms
- Update service offerings
- Adjust pricing
- Change policies
Notice provided via:
- Website updates
- Direct communication
14. Contact Information
For inquiries:
[Your Business Contact Details]