PriorityLink -Engineer-Led AV Technical Support
PriorityLink -Engineer-Led AV Technical Support
Couldn't load pickup availability
When you're open, we're open - Premium technical support for multi-site venues*
Monthly Subscription: Starting from £30 per site
Transform your venue's technical support with PriorityLink, Tom Duffy Tech Design's premium support membership trusted by 46+ hospitality sites across the UK.
What You Get
You get round-the-clock access to our Level 3 engineers, backed by a three-tier SLA response system that puts remote troubleshooting first. Your membership also unlocks an exclusive 10% discount on all equipment and services, flexible scheduling that works around your business hours, and full coverage for every AV system on your site.
Why PriorityLink?
PriorityLink is built around your operating hours, with support that's available whenever your doors are open. Pricing is clear and monthly, with no hidden fees. You deal directly with experienced engineers, and most issues are resolved remotely for a fast turnaround. It's multi-site ready too — scalable support that grows alongside your venue group.
### Service Level Agreement:
- Level 1: Routine maintenance (1-2 weeks)
- Level 2: Priority repairs (2-3 days)
- Level 3: Emergency same-day Member Benefits:
- 10% discount on all equipment purchases
- 10% off installation services
- 10% reduction on call-out fees
- Priority scheduling for all services
FAQs
- What is PriorityLink AV technical support? →
PriorityLink is a 24/7 engineer-led AV support membership for entertainment venues, provided by Tom Duffy Tech Design. Members get direct access to Level 3 engineers and remote troubleshooting for all audio-visual systems.
- How much does PriorityLink cost?
PriorityLink starts from £30 per site per month, with a three-tier SLA covering routine maintenance, priority repairs, and emergency same-day response.
- What venues does PriorityLink cover?
Pubs, restaurants, nightclubs, bars, and multi-site hospitality venue groups across Yorkshire, Lancashire, Teesside, Cumbria, and North East England.
- How fast is the emergency response?
Level 3 emergency issues receive same-day response. Level 2 priority repairs are addressed within 2–3 days. Level 1 routine maintenance within 1–2 weeks.
- Is PriorityLink vendor-neutral?
Yes. Tom Duffy Tech Design is completely vendor-neutral — support covers all AV system brands, not just equipment we supplied.
- Do members get any discounts?
Yes — 10% off all equipment purchases, installation services, and call-out fees, plus priority scheduling.
- How many venues use PriorityLink?
PriorityLink is currently trusted by 46+ hospitality sites across the UK.
- Can PriorityLink support multi-site venue groups?
Yes. PriorityLink is built to scale across venue groups with 25+ sites, with a single point of contact and consolidated support.
Perfect for: Pubs, restaurants, nightclubs, and hospitality venues seeking reliable, responsive technical support.
